OBJECTIVE:
To obtain a suitable position in a company where my varied Marketing, Customer service and HR experiences along with my extensive educational qualifications can be best utilized, thus producing
desired results
SUMMARY OF EXPERIENCE:
1991 - 2003: Dev. Officer (Class II Officer) - The New India Assurance Co Ltd., DO I Trivandrum, Kerala
Job Functions: .
- Recruiting and Training insurance advisors
- Management of Commissions paid to the advisors.
- Generating general insurance business through advisors
- Issuance of general insurance policies & cover notes
- Providing after sales service
- Training advisors for insurance examinations
*Well versed with the areas of Underwriting, and Claims management -
1989 - 1991: Management Trainee – The New India Assurance Co Ltd, Branch I Trivandrum
2003 – 2004: Manager (Operations & Customer Service) Techno people, Washington DC, USA
Job Functions
- Maintaining strong rapport with the existing customers
- Training the marketing representatives.
- Designing, updating suitable procedures for various processes in operations related to own area
- Devise Service level standards for various Operations Processes and Customer deliverables
- Training team members to upgrade their knowledge and skills
2005 – Current: Consultant –Liaison work for a US web designing and search engine optimization
Outsourcer.
QUALIFICATIONS
Academic
1990 – 1992: Post Graduation in Personnel Management (equivalent to MBA) from National Institute
Of Personnel Management, NIPM, Calcutta. (Trivandrum chapter)
1983 – 1985:MA.Economics, University Of Kerala, Trivandrum, Kerala
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Technical
A.I.I.I - Associate of Insurance Institute of India–Bombay
- MCP – Microsoft Certified professional (Win 2000)
- MCSA – Microsoft Certified Systems Administrator (Win 2000)
- MCSE – Microsoft Certified Systems Engineer (Win 2000)
Certification in MS Office (MS Word, Excel &PowerPoint)
* Also attended training in Cisco & Citrix
ACHIEVEMENTS
- Best Class.II Officer of Kerala region during 2002 for performance in a special drive
and received special award from the then CMD of the company.
- Generated nearly a crore of business with only 30 % motor business
- Always showed excellent accretion in the traditional & non traditional portfolios
- Designed & managed the Personal Accident,Mediclaim policies for M/S Asianet
Satellite Communications ltd. Trivandrum, with a client base of more than 5 lakhs subscribers, for
8 successive years.
- Designed suitable health polices for the workers in the unorganized sector in association with Labor
Welfare Commissioner, Govt of Kerala
- Managed 60 successful insurance advisors.
- Remained as the best Class II Officer in terms of accretion for 3 successive years from 2001
MISCELLANEOUS
- Was the Captain of the Govt Arts College Cricket team for 2 years
- Was the YMCA Junior, shuttle champion
- Member of Sri Aurobindo Society, Pondicherry
- Student of Carnatic & Hindustani music for 14 years.